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How to resolve a complaint against the police


The Complaints Investigator is a non-police person appointed by the government to ensure that both the public and police are guaranteed a fair and thorough investigation of a complaint against the police.

It is an independent authority to receive, review and enquire into complaints concerning the conduct of members of Prince Albert Police Service.

One of the main functions of the police is the protection of the general public. Police Departments realize that their officers must maintain a high degree of public support to effectively carry out their duties. It is recognized that occasions arise when a citizen feels he or she has not been treated fairly by a police officer and for that reason a Citizen Complaint Procedure was set out in The Police Act, 1990. It is in the best interest of the public and the police to have citizens' complaints resolved in order to maintain the spirit of co-operation that now exists.

What is a Complaint

A complaint is an allegation by any member of the public concerning the conduct of any member of a Municipal Police Service in relation to the performance of his/her duty or function.

When You Should Complain

To ensure that the best possible service is provided to you, it is in everyone's best interest that you make your complaint as soon as possible. Pursuant to The Police Act, 1990, no public complaint will be received after the expiry of six months from the date of the incident.

How to Register a Complaint

You may report a complaint in person or by writing to:

  • Police Service
  • Board of Police Commissioners
  • Office of the Complaints Investigator
  • Saskatchewan Justice
  • Special Investigations Unit of the Federation of Saskatchewan Indian Nations

by completion of the prescribed form and a written statement.

An acknowledgement of your complaint will be forwarded to you from the Complaints Investigator.

Where the investigation is not completed within forty-five days, you will receive an interim report on the status of your complaint with a further report every thirty days until the matter is concluded.

At the conclusion of the investigation into your complaint you will be advised by the Complaints Investigator of the results of the investigation and the review.

How Your Complaint Will Be Handled

Your complaint may be investigated by a senior member of the police department that you have made the complaint against or by the Complaints Investigator's Office. Whether or not it is investigated by the police or the Complaints Investigator's Office, the investigation will be reviewed by the Complaints Investigator as to the thoroughness, fairness and impartiality. If the Complaints Investigator is not satisfied with the investigation and findings he may direct the Chief of Police to make further enquiries and/or the Complaints Investigator's Office may make further enquiries on their own.

Where a complaint results in a discipline hearing being ordered, you will be advised of the time, date and place of the hearing. You have the right to attend that hearing and to be represented by counsel.

Further information regarding public complaints against the police may be obtained from The Police Act, 1990 and The Municipal Police Discipline Regulations, 1991, or by contacting the following:

Saskatchewan Police Complaints Investigator
3rd floor, 1919 Saskatchewan Drive, Regina, Saskatchewan S4P 3V7
Telephone : (306) 787-6519
Fax : (306) 787-6528

Link : Public Complaints Commission

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